Terms and Conditions

"We," "us," "our": Refers to Aso Rock Restaurant. "You," "your": Refers to the customer

Open: 11:00 AM to 9:30 PM, seven days a week.

Closed: Christmas Day, Boxing Day, New Year's Day.

Our business operates as usual on all other days.

On-Demand Orders:

We strive to dispatch on-demand delivery orders within 45 minutes of receipt. However, delivery times may vary due to traffic and other factors beyond our control.

Pre-Orders:

Customers can pre-order meals. To cancel a pre-order and receive a refund, you must notify us at least 24 hours before the scheduled delivery time.

Click and Collect:

If you fail to collect your order, no refund will be issued.

Online payment is required for all orders prior to delivery. Transactions are processed in Pound Sterling (GBP).

We accept various payment methods, including credit/debit cards. We reserve the right to blacklist addresses, phone numbers, email addresses, and credit cards associated with fraudulent activity.

Any suspected fraud will be reported to the police.

On-Demand Orders

No refunds will be issued once the order has left the store.

Pre-Orders

Refunds are available if you cancel at least 24 hours before the scheduled delivery time.

Click and Collect

No refunds will be issued if you fail to collect your order.

If you report a missing item, we will investigate within 24 hours and issue a refund to the original payment method, if warranted.

Please note that the refund amount will be adjusted to reflect the new delivery fee.

It is the customer's responsibility to inform us of any allergies or dietary restrictions before placing an order.

While we will do our best to accommodate your needs, we cannot guarantee that our food is free from allergens.

Please contact us through our website if you have any concerns.

Aso Rock Restaurant’s maximum liability for any consequential loss is limited to a £10 Aso Rock voucher. We are not liable for any delays or issues caused by third-party delivery services. Customers should be aware that delivery times are subject to the delivery provider's terms and conditions.

We are committed to protecting your privacy.

Any personal data collected during the ordering process will be used in accordance with our Privacy Policy and GDPR regulations.

Aso Rock Restaurant reserves the right to modify these terms and conditions at any time.

Any changes will be posted on our website and will take effect immediately.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.